Sixt Mietwagen in Philadelphia buchen

Positiv: Nothing

Negativ: Sixt did not have our rental when we arrived. This was despite the fact I had called to confirm our reservation twice before leaving because I had never used Sixt before. The actual office itself doesn't have a phone (I tried calling them many, many times) so the only person available to talk to is a customer service rep in corporate. The only comparable car was an upgrade that they were asking $150 additional for, rather than comping us for their mistake. Since they did not have a car available for us, we had to scramble the same day to find another one at a different rental company. I would never use this company again.

Positiv: Nothing, Never got the car because they closed early and my flight was delayed. They charged me for 3 nights when I had to rent from Budget since they were still open.

Negativ: Never got the car because they closed early and my flight was delayed. They charged me for 3 nights when I had to rent from Budget since they were still open. If the plane has engine issues and is delayed, they should not charge me for that.

Negativ: Not the car I reserved

Positiv: Friendly staff

Negativ: There is no 24 hour shuttle service as advertised. Covid or not, this is absolutely unacceptable if you are going to advertise yourself as an offsite airport rental option. This is supposed to be an "airport" rental car company. I had to take an Uber from the drop-off location since no one was answering the off-hours shuttle hotline, and I barely made my flight. I will never use this company again.

Positiv: The staff was very knowledgeable and friendly.

Negativ: Sixt advertises unlimited miles but what they mean is unlimited miles as long as you don't exit the "regional" area. If you do, they will charge you $.50 per mile on top of your rental price.

Positiv: the upgrade but thats all.....

Negativ: they could have picked us up and I am still waiting for a tool bill- I could never get anyone on the phone for days......

Positiv: Nothing

Negativ: everything

Negativ: Unable to pick up car because the hours stated were incorrect, even though I had a confirmed reservation. Had to rent a car last-minute and pay a crazy amount at a different rental agency.

Negativ: I was forced to cancel my reservation two months ago because of Covid 19. I performed the cancellation on line and followed the correct protocols. Contacting Sixt customer service regarding even a partial refund was arduous, difficult and unproductive. It’s actually laughable to receive an email asking how my experience was after I cancelled the reservation indicating a disturbing lack of internal communication. To this day, there has been no follow up and no one ever reached out to me regarding a refund. I’m extremely disappointed, I’m out over $300 through no fault of my own and as a result I will no longer utilize Sixt for any future trips, and will advise my fellow business travelers to go elsewhere for their car rental needs.

Positiv: Didn't happen due to virus. They wouldn't stop the charge and am still waiting for the future use credit good for one year.

Negativ: A full voiding of the charge