Avis Mietwagen in Savannah buchen

Negativ: Was unable to rent the car I reserved. Woman working at the counter was extremely rude and incompetent. She told me that I would have to wait 2 hours even though I already had a reservation. She refused to do her job and had zero customer service skills. I will never rent from Avis in the future.

Wrong vehicle

Positiv: Rented an SUV. None available. Wouldn’t give us the pickup that was there. Ended up with a van.

Poor Service at the Savannah Avis

Positiv: The vehicle was in good shape.

Negativ: The Avis representative in Savannah was extremely rude. We came early to inquire if we could move our reservation up 2 hours. She responded with "You can't come early and expect us to just have a car ready. We don't have any cars coming in until 12:00 or 12:30 so you will not be able to get a car until I clean it which will be about 1:00." I let her know our reservation was for 12:00 and she said she could not guarantee a car for us at that time. She said she had one car available and it was an upgrade (Ford Expedition) and we could take it for $30 a day extra right now or wait until 1:00 (our reservation was for 12:00) and get our original medium sized car. I can't even explain how rude she was.

No car

Negativ: I had made a reservation a couple of days in advance, and when I got to the Savannah airport, they told me they had no cars and I had to try asking other companies! Terrible customer service!!

Positiv: Second desk worker was helpful

Negativ: My vehicle broke down 40 miles into a 1200 mile trip. I was on the side of the road and I'm the process of getting a new vehicle for 5 hours. A new timeline wasn't given for a drop off.

Frustrating experience

Positiv: Ultimately, they found me a car.

Negativ: Reservation was meaningless as the car class I reserved was not available. Took counter staff one hour to serve the five people ahead of me in line. Counter staff and lot staff moved incredibly slowly.