Payless Mietwagen in Savannah buchen

Negativ: They did not have one single car available but still booked my $450 reservation turning me away from the rental counter after three tries. No upgrades, just said they had no cars and there weren’t going to be any no matter how long I waited.

Negativ: They allowed me to reserve a size car they didn’t have and had to be forced to upgrade because I needed the car urgently

They claimed to not have my reservation

Positiv: I still got a car

Negativ: I arrived at the counter during my reservation time and was told I didn't have a reservation. The attendant told me this was because I had used a third party vendor instead of the corporate website. The staff than told me it would be more than double the cost of my reservation for the same and rental length. I left the counter and called the number from my reservation. Provided my name and confirmation number. Everything was according to my reservation. The attendant assured me there was nothing to be done. I paid the day of price and am waiting for a response from Payless corporate.

the man who checked me in

Positiv: He was polite, efficient and kind.

Negativ: Car seats were stained and the car smelled. I bought Febreze to try to help it but it was ingrained.

Nobody’s home

Negativ: Our flight was delayed. When we arrived at the airport we went straight to car rental at Payless. Not a soul was around. They closed at 11pm and we arrived at 11:04 to their desk. All other car rentals were open but had no cars available. They very easily could have seen we were delayed but arriving in minutes and waited for a customer. Lesson learned that Payless isn’t about customer service.

Terrible Customer Service

Positiv: Nothing

Negativ: Customer Service offered no assistance in getting a rental car when my flight was delayed.

Maintenance issues

Positiv: Staff was friendly

Negativ: The car had some issues. Alignment was off causing the car to sway left. The tire pressure light Turned on while driving, I check the air pressure in all four tires they were fine. Thetevwas something seriously wrong with the vehicle. I return the car I did not want another one or do business with them and they still charge me for the car

They didn't hold our reservation and we had no car

Positiv: Nothing!

Negativ: We ended up spending more than double on the car we a month in advance because Payless did not honor the reservation. We had to get a car from a different company at more than double the rate - hugely disappointing.

Awful

Positiv: Nothing

Negativ: They cancelled my Rez without asking. They didn't have the car I reserved whe I got there. They charged my double my original price for a slightly larger car. They were unsupportive to my phone call. Some of the features in the car didn't work.

Positiv: Car was great and clean. Drop off was fast and easy.

Negativ: Staff at check in were very unfriendly, not helpful and displayed an overall ambivalence to serving us. After this experience, I will not use this rental company again.