Hertz Mietwagen in Savannah buchen

Negativ: Our confirmation indicated that we could return the car in St Augustine at 7. When we arrived at that location it was closed with two contradictory signs about their hours and no signs indicating where to leave the keys after hours. There was an enterprise desk next to the hertz desk and they said we could leave the keys in their box and that hertz would get them today. We tried calling hertz and got disconnected then put on hold for over 25 mins and had to leave. We left a note at the hertz counter explaining that the car was back on time and to please call and confirm but they did not. We called this morning and the hertz rep said the enterprise people aren’t there everyday and they can’t check the car in without the keys even though it’s there (and has remote entry which they should be able to use). Totally unsatisfactory customer service. We will not pay a penny more than what we agreed to,

Positiv: Nice new truck.

Negativ: After waiting in a long, chaotic line that seemed it should have been moved along more efficiently. We had 3 bags of dog poop in the bed of the rental when we got the truck.

Positiv: Staff was friendly

Negativ: Long delay to get a car in Savannah. Said they were washing it, but it still wasn't very clean and took longer than a quick wash. We needed to point out a significant dent. Difficult drop off in Arlington. Walked all over the hotel trying to find the office, poorly marked and no one was there when we did find it. Had to call someone.

Negativ: I paid for an SUV but was told they only had cars available and was given 1/2 tank of gas to make up for the difference. That is a joke! The car was not ready and was filthy do we had to wait while it was vacuumed and we cleaned the windows.

Positiv: Nothing to like on this location. Phone Call on hold and never pick up. On the regular Business hour, 30 munites before no one picks up a phone. The door closed before 6:00 pm

Negativ: Totally Irresponsible staff, Either close this location or need a total change.

Negativ: Making that you get what you ordered not a cheap version of the car and make sure that the car is clean when you are going to pick it up I had to take it back the next morning for them to clean it and that was a inconvenience even though they gave me a voucher we didn’t leave when we were supposed

Negativ: There were no cars on the lot when I had a reservation. I was given a cargo van. I then tried numerous times to switch the van into a new car. The staff was not helpful and didn't go out of their way to call me or update me when I asked them to.

Positiv: Not at all

Negativ: Arrived to pick up location and car reserved for me had been given to someone else. Very poor customer service. Had to raise hell to get a car. Flies everywhere. They did give me an upgrade and car itself was nice but not a pleasant experience